Help Center

Accessing emails older than 12 months


To preserve space on your device and improve your experience, Outlook will cache emails that are less than 12 months old. To access these emails you need to get them from the exchange server. This can be done by following the steps below.


  1. Access outlook on your device and find the folder you wish to access the emails in. Most of the time they will be in the inbox folder.

  2. Scroll down to the last emails and locate the following message. Click the blue text and emails will start to appear, going back as far as the records will allow.
Was this article helpful?
0 out of 0 found this helpful


Powered by Zendesk