We may ask you to open a browser in incognito mode to help troubleshoot or access your account when multiple accounts are logged on to one computer. This guide will explain how to do this in Microsoft Edge.
The first method of doing this is by right clicking the icon on your taskbar and choosing "New inPrivate Window" as shown below.
This will open a brand new tab that will have no saved login details and not save any data when you close it, this is useful for devices that may have two or more accounts logged in to a service at any one time such as having two children who need to access google classroom but only have one device.
The second method to do this is to open edge normally and navigate to the top right of the screen until you see the 3 dots. Click on this and a menu will appear as below, choose "New InPrivate Window", this will open a new tab in incognito mode.